We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some purchase, if you shop with them for a minimum predefined value.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
The product offering
Product’s availability with us
The destination to which you want the order shipped to and our location.
Are there any hidden costs (sales tax, octroi etc) on items sold by on Mobilezone?
There are NO hidden charges when you make a purchase on Mobilezone. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on our shipping policy.
Why does the estimated delivery time vary for each product?
You have probably noticed varying estimated delivery times for different products you are interested in. Delivery times are influenced by product availability, your shipping destination and the courier partner’s time-to-deliver in your location.
Seller does not/cannot ship to my area. Why?
Whether your location can be serviced or not depends on
Whether the product is shipped to your location Legal restrictions, if any, in shipping particular products to your location The availability of reliable courier partners in your location At times we prefer not to ship to certain locations. This is entirely at our discretion.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please kindly check the details of CoD availability in your location.
I need to return an item, how do I arrange for a pick-up?
Contact Us to initiate a return incase of damage / product mixmatch. You will receive a call explaining the process, once you have initiated a return.
Wherever possible our courier partners will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through them, you can return the item through a third-party courier service. Return fees are borne by us.
What do the different tags like “In Stock”, “Available” mean?
‘In Stock’
For items listed as “In Stock”, we will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
‘Available’
We might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
‘Pre-order’ or ‘Forthcoming’
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Pre-order duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.
‘Back In Stock Soon’
The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by us.
‘Temporarily Unavailable’
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.
‘Permanently Discontinued’
This product is no longer available because it is obsolete and/or its production has been discontinued.
Does Mobilezone deliver internationally?
As of now, Mobilezone doesn’t deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
